TBVA Year-End Newsletter 2025
Tiffany Brackens Virtual Assistant
Year-End Newsletter
December 12, 2025
💌

A Letter From Tiffany

Thank You for an Incredible Year

Team,

As we close out 2025, I want to take a moment to say thank you. Thank you for showing up, for delivering excellence, for supporting our clients, and for being part of this team.

This year brought growth, challenges, and opportunities for us to refine who we are as a company. We’ve strengthened our foundation, focused on what matters most—our clients and our team—and positioned ourselves for an even stronger 2026.

None of this would be possible without each of you. Your dedication, professionalism, and commitment to excellence are what make TBVA the premium virtual assistant company it is today.

As we head into the new year, I’m excited about what’s ahead. Thank you for trusting me, for growing with me, and for being the backbone of everything we do.

Tiffany Brackens
CEO & Founder, TBVA
📊

2025 at a Glance

Our Year in Numbers
33
Active Clients
10
Team Members
10
Years in Business
⭐

Our Amazing Team

Celebrating Our People
J
Jen
Senior VA / VIP Client
Her loyalty and experience are truly invaluable.
9 Years
J
Jhuvylyn
Senior VA
Excellent VA who handles her clients flawlessly.
7 Years
K
Karissa Villar
Junior VA
Amazing work while balancing being a working mom.
6 Years
S
Syed
Senior VA / VIP Client
Our backbone. Highly reliable, responsive, and communicative.
5 Years
C
Cristina
Senior VA / Zirtual Manager
Excellent problem solver. Did a great job as interim Operations Manager.
5 Years
E
Eunan Oparaocha
Ruban Bleu VA
Great support for our Ruban Bleu account.
3+ Years
S
Sheila Vasquez
Junior VA / VIP Client
Great communicator, always assisting. Excellent work.
3 Years
J
Jerric Roxas Claridad
Graphic Designer / Social Media Manager
Excellent creative talent. Handles instructions beautifully.
2025
R
Rosella Gonzales
Graphic Artist
Very talented. Excellent design work.
2025
M
Mark Tuazon
Zirtual VA
Great job handling clients and personal tasks. Excellent worker.
2025

🎉 Welcoming Our Newest Team Members

Starting their two-week trial next week, we’re excited to welcome:

Erika
Bryann
Axcel

We hope to officially welcome them to the TBVA family soon!

📋

Key Reminders & Standards

What We Expect in 2026
📝 Mandatory SOPs – Take Ownership
All team members are responsible for documenting Processes & SOPs for their assigned clients. SOPs must be uploaded to the Notebooks section in Teamwork.
  • This is not optional – it is a required responsibility
  • Do not wait for others to create SOPs for you
  • If a process exists, document it
  • If you need guidance, ask – but proactive ownership is expected
⏱️ Time Tracking is Non-Negotiable
Time must be logged daily—it’s how we stay within client budgets and provide transparency.
  • Log time every day without exception
  • Once a client hits 80% of their monthly hours, notify them immediately
  • Accurate tracking protects both our team and our clients
🎯 Client Retention & Growth
Our focus is client retention and excellence. Many clients need more support than we’re currently providing. Let’s:
  • Be proactive in recognizing needs
  • Suggest additional services or support
  • Go above and beyond to deliver excellence
  • Remember: Client growth = TBVA growth
🤖 AI Usage Standards
AI is a tool, not a replacement for your work, judgment, or communication skills.
  • Nothing from AI should be copied and sent to a client as-is
  • Every AI output must be edited for natural, human language
  • No deliverables should be created solely through AI without review
  • You are responsible for the final product
  • Our clients hire us for judgment, communication, and attention to detail
⚡ Task Management & Immediate Action
When a task comes in—especially if it’s simple or quick—handle it right away. Delaying small tasks creates a ripple effect.
  • If it’s easy, do it. Get it off your list.
  • Use time blocks throughout your day
  • Stay current so you can respond quickly to urgent needs
  • Our clients trust us to stay proactive, organized, and responsive
🔄

2026 Operations Update

Shifting to a Contractor Partnership Model

After evaluating participation in various team programs, we are restructuring our operations model. Beginning in 2026, we will shift fully back to a contractor partnership model with a streamlined set of benefits and engagement points.

✓ Continuing
  • Kudos Recognition
  • Quarterly Team Meeting
  • PTO / Vacation Leave
  • Bereavement Leave
  • Birthday Bonus
  • Anniversary Bonus
  • Monday Motivation Post
  • Year-End Bonus
  • VL Cash-out (year-end only)
× Discontinuing
  • Electronic Yearly Replacement*
  • Wellness Warriors
  • Mommy Support Group
  • Childcare Stipend
  • Software Training Courses
  • VA Training Courses
  • Watercooler Challenges
  • Christmas Party
  • Contractor of the Month
*Note: Electronic Yearly Replacement is now request-only and performance-based.
🔗

Zirtual Operations Update

Transitioning to Double

All Zirtual clients are being transitioned from Harvest into Double. Operations are now centralized under Mark and Cristina, who will manage:

Action Required: If you support a Zirtual client, you must complete the Double training. Please DM Tiffany for your login details.
🎁

2025 Year-End Bonus

Thank You for Your Hard Work
$200
Full-Time Bonus
Averaging 32+ hours per week
$100
Part-Time Bonus
Less than 32 hours per week
💰 You may also cash in available vacation hours if you choose
📅 All bonuses will be sent on December 31st
📝 Bonuses sent upon receipt of your Contractor Annual Update report
📆

2025-2026 Pay Schedule

Bi-Weekly Payment Calendar
Pay Period Start Pay Period End Payday Notes
11/10/2025 11/23/2025 12/31/2025 Year-End + VL Cashout
11/24/2025 12/07/2025 01/15/2026
12/08/2025 12/21/2025 01/30/2026 Adjusted for Weekend
12/22/2025 01/04/2026 02/13/2026 Adjusted for Weekend
01/05/2026 01/18/2026 02/27/2026 Adjusted for Weekend
01/19/2026 02/01/2026 03/13/2026 Adjusted for Weekend
02/02/2026 02/15/2026 04/01/2026
02/16/2026 03/01/2026 04/15/2026
03/02/2026 03/15/2026 05/01/2026
03/16/2026 03/29/2026 05/15/2026
03/30/2026 04/12/2026 06/01/2026
04/13/2026 04/26/2026 06/15/2026
04/27/2026 05/10/2026 07/01/2026
05/11/2026 05/24/2026 07/15/2026
05/25/2026 06/07/2026 07/31/2026 Adjusted for Weekend
06/08/2026 06/21/2026 08/14/2026 Adjusted for Weekend
06/22/2026 07/05/2026 09/01/2026
07/06/2026 07/19/2026 09/15/2026
07/20/2026 08/02/2026 10/01/2026
08/03/2026 08/16/2026 10/15/2026
08/17/2026 08/30/2026 10/30/2026 Adjusted for Weekend
08/31/2026 09/13/2026 11/13/2026 Adjusted for Weekend
09/14/2026 09/27/2026 12/01/2026
09/28/2026 10/11/2026 12/15/2026
10/12/2026 10/25/2026 12/31/2026 Year-End + VL Cashout
🎅
Secret Santa Exchange
Our Secret Santa exchange is still on! Please ensure all gifts are received by December 19th.
If you haven’t sent your gift yet or need assistance, please DM Tiffany.
📅 Exchange Date: December 20th
🚀

Looking Ahead to 2026

What’s Coming Next
💻
New All-in-One Software
We’re moving out of Teamwork and BrainyHR into an all-inclusive platform. More details coming before year-end.
👥
Growing the Team
With three new trial VAs joining, we’re positioning to accept new clients in 2026.
📈
Client Expansion
Focus on growing within our current client base while preparing to onboard new clients.
⚙️
Stabilized Processes
Strengthening our internal systems so we can scale efficiently and sustainably.
📢

Your Input Matters

Before we finalize 2026 assignments, I want to check in with each of you. If you want more work, less work, or no longer want to work with a client—please DM me. Be as honest as possible. I want everyone to feel supported and comfortable with their workload.